Thank you for shopping at Camponline. This page explains how we process orders, arrange delivery and accept payment.
The payment options available for your order will be shown at checkout. These include card payment and EFT. EFT orders are processed once payment has cleared.
Payment on collection is available for online orders collected at a branch. Payment on courier delivery is not available; courier orders must be paid in full before dispatch.
Camponline orders may be collected from Conqueror Northgate or Conqueror East Rand. Select or arrange your preferred branch when ordering, and please wait for confirmation that your order is ready before travelling to collect it.
We usually process and dispatch in-stock orders within 1 to 3 business days after payment has cleared. We do not normally process or dispatch orders on weekends or public holidays.
Some products have longer lead times. Where applicable, these will be stated on the product page or confirmed with you. If a significant delay affects your order, we will contact you to discuss the available options.
We offer door-to-door courier delivery to valid street addresses across South Africa. Our preferred courier is The Courier Guy, although we may use another suitable carrier.
Please check your delivery address and telephone number carefully at checkout. Incorrect or incomplete details can delay delivery or result in an additional courier charge. Contact us before ordering if you need delivery to a farm, plot, remote area, government building or other location with special access requirements.
Courier delivery times are estimates and depend on the destination and carrier. We will send you a dispatch confirmation with tracking details when your order ships. Tracking information may take up to 48 hours to become active.
Delivery charges are calculated at checkout based on the contents of your order and the delivery address. Couriers may charge according to the greater of the parcel’s actual or volumetric weight. Remote areas and special-access destinations may attract a surcharge.
If the selected delivery option does not cover the courier’s charge, we will contact you with the revised amount before dispatch. You may then approve the additional charge or discuss another delivery option.
For PostNet delivery, a P.O. Box enquiry or another delivery arrangement, please email orders@camponline.co.za before placing your order. Availability and any additional charge will be confirmed with you.
Collection may be arranged at Conqueror Northgate or Conqueror East Rand. Please wait for confirmation that your order is ready and for the collection details before travelling to a branch.
If your parcel arrives damaged, an item is missing, or tracking suggests that your order is lost, contact us promptly at orders@camponline.co.za. Include your order number and photographs where relevant, and keep the packaging until the matter is resolved. We will assist with the courier investigation and arrange the appropriate remedy.
Goods being delivered remain at the supplier’s risk until the customer accepts delivery, as provided by the Consumer Protection Act. gov.za
Optional shipping insurance is not automatically included in the listed delivery options. Where available, we can provide a separate quotation on request. This does not reduce your rights concerning goods damaged or lost before you accept delivery.
For cancellations, returns, exchanges and refunds, please see our Returns Policy or email orders@camponline.co.za.
FREE shipment for online purchase over R999 .... We deliver to your doorstep. (SA only, local economy rates, selected products excluded)
International Shipping, now available!
