We want you to be happy with your purchase. This policy explains how to request a return, exchange or refund from Camponline. It does not limit your rights under South African consumer law.
You may request a return within 30 days of receiving your order. The item must be unused, in its original condition, with its parts and accessories, and in its original packaging where reasonably possible. Please provide your order number or other proof of purchase.
Contact us before sending anything back so we can confirm the return arrangements. Once we receive and inspect the item, we will let you know whether it qualifies for a refund or exchange under this 30-day policy.
Some goods may not qualify for a change-of-mind return, including perishable goods, opened hygiene products, digital products, gift cards, and items made or personalised specifically for you. We will consider any return rights that still apply by law.
Certain online purchases carry a statutory cooling-off right. Where it applies, you may cancel within seven days of receiving the goods without giving a reason. The law provides exceptions for some transactions and products. Contact us within that period if you wish to cancel. Return shipping may be for your account where the law permits it. gov.za
If an item arrives damaged or incorrect, please contact us as soon as you can, with your order number and photographs if available. We will arrange the appropriate next steps.
Your rights for defective or unsafe goods are not restricted to 30 days, and sale items are not excluded. Where the Consumer Protection Act applies, a consumer may return qualifying defective goods within six months of delivery and choose a refund, repair or replacement as provided by the Act. Any manufacturer’s warranty is additional to these rights. thedtic.gov.za
Once a return has been assessed, we will confirm the outcome by email. Approved refunds will be made to the original payment method where possible. The time it takes to appear in your account depends on your bank or payment provider.
For a voluntary 30-day change-of-mind return, delivery charges and the cost of sending the item back may remain for your account, including where the original order qualified for a free-shipping promotion. We will explain any proposed deduction before processing the return. We will not apply these deductions where they would conflict with your legal rights.
If an approved refund has not appeared after the processing time we gave you, please contact us at orders@camponline.co.za.
If you would prefer an exchange, contact us with your order details and the item you would like instead. Exchanges depend on stock availability. For faulty goods, your statutory choice of remedy remains in place.
Email orders@camponline.co.za with your order number, the item you wish to return and the reason for the return. Please wait for return instructions before sending the item. Do not send it to the manufacturer.
Returns may be sent or delivered to:
Camponline / Conqueror Northgate
Waterstone Garden Centre
Corner of Montrose and Northumberland Avenues
North Riding, Johannesburg, 2162
South Africa
Pack the item securely and use a trackable delivery service where practical. Keep your proof of dispatch until the return has been completed.
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